Track Your Order

All standard orders to Canada and the United States include tracking. Here is how to check your order and follow your parcel.

1. Check your shipping confirmation email

As soon as your order leaves our facility in Quebec, we email your dispatch confirmation. This includes a tracking number and a link to the carrier's tracking page. Tracking can take up to 48 hours to become active after you receive the email.

2. Track directly with the carrier

3. Check your order status

Your order confirmation email contains a link to your order status page, where you can see whether your order is being processed, has shipped, or has been delivered. If you created an account, you can also sign in to see all of your orders.

Estimated delivery times

Orders are processed in 1–2 business days, Monday–Friday, excluding Canadian public holidays. Order cutoff: 6:00 PM Eastern Time.

Canada and US standard shipping: 4–6 business days transit after dispatch; estimated 5–8 business days total. Tracking is included.

Free standard shipping to Canada and the United States on orders of $75 USD or more. Standard shipping is $14.95 USD below $75 USD. The threshold applies after discounts, before taxes and shipping. Full shipping policy.

Parcel late, lost, or damaged?

If your Canada or US order has not arrived within 10 business days of dispatch, or your parcel shows as delivered but has not arrived, check with neighbours or your building's mailroom first, then contact us. We'll open a claim with the carrier and send a replacement or refund if needed.

Contact us
Email: info@nuvarek.com
Phone: +1 917-695-4977 (Monday–Friday, 9 AM–6 PM Eastern Time)
Nuvarek, 1405 Henri-Bourassa O Ste 201 PMB 333, Montréal, QC H3M 3B2, Canada