Track Your Order

Every Nuvarek order ships with tracking. Here is how to follow your parcel.

1. Check your shipping confirmation email

As soon as your order leaves our facility in Quebec, we email you a tracking number and a link to the carrier's tracking page. Tracking can take up to 48 hours to become active after you receive the email.

2. Track directly with the carrier

3. Check your order status

Your order confirmation email contains a link to your order status page, where you can see whether your order is being processed, has shipped, or has been delivered. If you created an account, you can also sign in to see all of your orders.

Estimated delivery times

Orders are processed within 1–3 business days. Canada: 3–7 business days standard, 2–4 express. United States: 5–8 business days standard, 2–4 express. International: 8–15 business days. See our Shipping Policy for rates and details.

Parcel late, lost, or damaged?

If tracking hasn't updated for more than 5 business days, or your parcel shows as delivered but hasn't arrived, check with neighbours or your building's mailroom first, then contact us. We'll open a claim with the carrier and send a replacement or refund if needed.

Contact us
Email: info@nuvarek.com
Phone: 1 866-986-7383 (Monday–Friday, 9 AM–6 PM EST)
Nuvarek, 1405 Boulevard Henri Bourassa Ouest, Montréal, Quebec H3M 3E6, Canada