Refund policy
Return & Refund Policy
Last updated: September 17, 2026
30-day returns
Contact us within 30 days of delivery to request a return of eligible clothing or accessories. Items must be unworn, unwashed, unaltered and in their original condition, with original tags and packaging. Sale items qualify for exchange or store credit only. Items marked final sale and gift cards are excluded from change-of-mind returns.
How to request a return
- Email info@nuvarek.com with the subject “Return Request – Order #XXXX”. Include your order number, the items you want to return and the reason; include photos for damage, defects or incorrect items.
- We respond within 1 business day and email the return authorization, destination and instructions. For change-of-mind returns and exchanges, customers purchase their own return shipping label and pay the carrier directly. For damaged, defective or incorrect items, we provide a prepaid return label or arrange return shipping at our expense.
- Send the return within 5 business days of receiving the instructions. Please contact us before sending a parcel; use the return destination in your authorization.
Return costs
Customers in Canada and the United States are responsible for the actual return shipping cost for change-of-mind returns and exchanges, including size or colour changes. Customers arrange and purchase their own return shipping label; the cost depends on the carrier and parcel. We recommend using a tracked service. Please obtain return authorization and the return address before shipping. We do not charge a restocking fee. Original delivery charges are not refundable for change-of-mind returns. For a damaged, defective or incorrect item, we cover the return and refund the applicable original shipping charges.
Refund processing
We inspect your return and email the approval decision. Approved refunds are issued to the original payment method within 10 business days of receiving your return, including inspection. Your bank or card issuer may take additional time to display the credit. For a refund approved without a return, processing takes 10 business days after approval. If you have not received an update after 10 business days, contact us.
Exchanges and sale items
Contact us with your order number and the size or colour you need. Exchanges are subject to stock availability. If a replacement for a regular-price item is unavailable, we can refund the eligible return. Sale items receive an exchange or store credit, unless the item is defective, incorrect or applicable law requires otherwise.
Damaged, defective or incorrect items
Please contact us promptly, preferably within 48 hours of delivery, with photos of the item and packaging. We will arrange a replacement or refund at no cost to you. Final-sale and change-of-mind exclusions do not remove your statutory rights regarding defective or incorrectly supplied goods.
Order cancellations
Orders can be changed or cancelled free of charge before dispatch. Email us as soon as possible with your order number. Once dispatched, the order can no longer be cancelled; eligible items can be returned under this policy.
Lost or missing packages
Check with neighbours or building management if tracking says delivered. Contact us with your order number so we can investigate with the carrier and arrange a replacement or refund where appropriate. See our Shipping Policy for delivery estimates.
Contact Nuvarek
Email: info@nuvarek.com
Phone: +1 917-695-4977
Mailing address: 1405 Henri-Bourassa O Ste 201 PMB 333, Montréal, QC H3M 3B2, Canada
Support hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time