Refund policy
Refund & Return Policy
Last updated: September 3, 2026
At Nuvarek, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help. This policy applies to every order placed on nuvarek.com.
30-Day Returns
You may return any eligible item within 30 days of the delivery date for a refund or exchange. To be eligible for a return:
- Items must be unworn, unwashed, and in their original condition
- Items must include all original tags and packaging
- Sale items are eligible for exchange or store credit only
How to Start a Return
- Email info@nuvarek.com (or call 1 866-986-7383) with your order number and the reason for the return. We respond within 1 business day.
- We email you a return authorization and a prepaid return shipping label with instructions.
- Pack the item securely and ship it back within 5 business days of receiving the label. Please do not send items back without a return authorization.
Return Shipping Costs
- Canada and United States: return shipping is free. We provide a prepaid label.
- Other countries: the customer is responsible for return shipping costs and any customs charges. We recommend a tracked service.
Refunds
Once we receive and inspect your return (within 3 business days of arrival), we'll notify you by email. If approved, your refund is issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable unless the return is due to our error or a defective item.
Exchanges
Need a different size or colour? Contact us at info@nuvarek.com and we'll arrange an exchange at no extra cost, subject to availability. If the item you want is out of stock, we'll issue a refund instead.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery at info@nuvarek.com with photos of the issue. We'll send a replacement or issue a full refund, including shipping, at no cost to you.
Order Changes & Cancellations
Orders can be changed or cancelled free of charge until they ship (usually within 1 business day of ordering). Email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but you can return it under this policy.
Non-Returnable Items
- Items marked as final sale
- Items that have been worn, washed, or altered
- Gift cards
Late or Missing Refunds
If you haven't received your refund after 10 business days, please check with your bank or card issuer first (processing times vary), then contact us at info@nuvarek.com or call 1 866-986-7383.
Contact us
Email: info@nuvarek.com
Phone: 1 866-986-7383 (toll-free, Canada & US)
Address: Nuvarek, 1405 Boulevard Henri Bourassa Ouest, Montréal, Quebec H3M 3E6, Canada
Customer care hours: Monday–Friday, 9:00 AM – 6:00 PM EST