Refund policy
Refund & Return Policy
Last updated: March 31, 2026
At Nuvarek, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
Returns
We accept returns within 30 days of delivery. To be eligible for a return:
- Items must be unworn, unwashed, and in original condition
- Items must include all original tags and packaging
- Sale items are eligible for exchange only
How to Initiate a Return
- Contact us at info@nuvarek.com with your order number and reason for return
- We'll provide you with a return shipping label and instructions
- Ship the item back within 5 business days of receiving the label
Refunds
Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed within 5–10 business days to your original payment method.
Exchanges
If you'd like a different size or colour, contact us at info@nuvarek.com and we'll arrange an exchange subject to availability.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery at info@nuvarek.com with photos of the issue. We'll send a replacement at no cost.
Non-Returnable Items
- Items marked as final sale
- Items that have been worn, washed, or altered
- Gift cards
Late or Missing Refunds
If you haven't received your refund after 10 business days, please check with your bank first, then contact us at info@nuvarek.com or call 1 866-986-7383.
Questions?
Contact our team at info@nuvarek.com or call 1 866-986-7383. We're available Monday–Friday, 9:00 AM – 6:00 PM EST.