Shipping policy

Shipping Policy

Last updated: September 16, 2026

Order processing

Orders are processed within 1–2 business days, Monday–Friday, excluding Canadian public holidays. Our order cutoff is 6:00 PM Eastern Time. Orders received after the cutoff, on weekends or on holidays enter processing on the next business day. Processing time is separate from transit time.

Canada and United States delivery

Standard delivery: 4–6 business days after dispatch, with tracking included. Including processing, estimated total standard delivery time is 5–8 business days. Estimates are not guarantees; carrier delays, customs and public holidays can affect delivery.

Shipping charges

Standard shipping to Canada and the United States is $14.95 USD on orders under $75 USD and free on orders of $75 USD or more. The threshold applies to the order subtotal after discounts, before taxes and shipping. All prices and shipping charges are displayed and charged in US dollars (USD).

Shipping destinations

We currently ship to Canada and the 50 United States plus Washington, DC. We do not currently ship to US territories, associated states, or APO/FPO/DPO military addresses. Express shipping and shipping to other countries are not currently offered.

Tracking your order

Once your order ships, we email your dispatch confirmation. Canada and US standard shipping includes a tracking number; please allow up to 48 hours for tracking to become active. Use the link in your dispatch email or visit our Track Your Order page.

Late, missing or damaged orders

If your Canada or US order has not arrived within 10 business days of dispatch, contact us with your order number. If tracking says delivered but you have not received the parcel, check with neighbours or building management and contact us so we can investigate with the carrier.

For damage or an incorrect item, please contact us promptly, preferably within 48 hours of delivery, with your order number and photos of the product and packaging. We will arrange an appropriate replacement or refund under our Return & Refund Policy. This reporting request does not limit your statutory rights.

Customs and import charges

Cross-border orders may incur customs duties and import taxes set by the destination authorities. Unless explicitly included at checkout, these charges are paid by the recipient and are separate from product and shipping prices.

Changes and cancellations

Email us as soon as possible to change your shipping address or cancel an order. Changes and cancellations are available until dispatch. After dispatch, eligible items may be returned under our return policy.

Contact Nuvarek
Email: info@nuvarek.com
Phone: +1 917-695-4977
Mailing address: 1405 Henri-Bourassa O Ste 201 PMB 333, Montréal, QC H3M 3B2, Canada
Support hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time